1. Introduction
Mana Movers LLC (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services—including our website, phone, email, and SMS communications associated with our toll-free number registration. By using our services, you consent to the practices described in this policy.
2. Information We Collect
To provide and improve our moving services, we may collect:
Personal Identification Information: Your name, mailing address, email address, telephone number, and any other information you voluntarily provide.Payment and Transaction Data: Payment card details or billing information when you engage our services.Service-Related Information: Details regarding your moving requirements, including pick-up and drop-off addresses, preferred dates, and special instructions.Technical Data: Information such as IP addresses, browser type, device information, and website usage data collected automatically as you navigate our website.SMS Communication Data: Your mobile phone number and any responses provided if you opt in to receive text messages from us.
3. How We Use Your Information
We use the collected information to:
Provide and Enhance Our Services: Process your orders, schedule moves, and communicate service updates.Customer Support: Respond to inquiries, provide support, and resolve issues efficiently.Billing and Administration: Process payments, issue invoices, and manage transactions.Marketing and Communications: With your explicit consent, send updates, promotional offers, and informational messages via SMS and email.Compliance and Security: Comply with regulatory requirements, improve website functionality, and protect against fraud or unauthorized use.
4. SMS Communications and Toll-Free Number Compliance
By providing your mobile number and registering a toll-free number with us, you expressly consent to receive SMS messages that may include:
Service updates, confirmations, and transaction notifications.Promotional messages regarding our moving services, including special discounts and important company updates.
SMS Compliance Requirements:
Consent: Enrollment in SMS communications is voluntary and is not a condition to purchase our services.Message Frequency and Fees: The frequency of messages may vary. Standard message and data rates may apply as per your mobile carrier’s plan.Opt-Out Rights: You may withdraw your consent at any time by replying “STOP” to any SMS received. For additional assistance, reply “HELP” or contact our customer support directly.Regulatory Compliance: Our SMS communications adhere to the Telephone Consumer Protection Act (TCPA) and any other applicable regulations regarding SMS communications.
5. Disclosure of Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
Service Providers: With trusted third-party vendors who assist in service delivery (such as payment processors, IT support) under strict confidentiality agreements.Legal and Regulatory Compliance: When required by law or necessary to protect our rights or safety, or that of our customers or others.Business Transfers: In the event of a merger, acquisition, or the sale of all or a portion of our business, subject to confidentiality requirements.
6. Data Security and Retention
Security Measures: We implement industry-standard security protocols, including encryption and secure server technologies, to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure.Retention: Your personal information is maintained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights and Choices
Depending on applicable law, you may have the right to:
Access Your Data: Request a copy of your personal data that we hold.Correction: Ask for corrections to inaccurate or incomplete information.Deletion: Request deletion of your personal information, subject to any legal or business obligations.Withdraw Consent: Opt out of SMS and email communications at any time using the methods described above.Do Not Track: Adjust your browser settings to disable tracking; note that this may impact the functionality of our website.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze usage trends, and gather demographic information. You can control cookies through your browser settings; however, disabling cookies might affect the functionality of certain features of our website.
9. Third-Party Links
Our website may include links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any external sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational or legal reasons. Any updates will be posted on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions, concerns, or wish to exercise your rights as described in this Privacy Policy, please contact us at:
Mana Movers LLC
94-539 Makohilani St #1036
Mililani, HI 96789
Email: